Refund and Returns Policy

Overview

Our refund and returns policy is effective for 30 days. After this period, we cannot offer refunds or exchanges.

To qualify for a return, items must be unused, in original packaging, and in the same condition as when you received them.

We do not accept returns for certain goods, including:
– Perishable items (food, flowers, etc.)
– Intimate or sanitary products
– Hazardous or flammable materials
– Gases or liquids

Other non-returnable items include:

  • Gift cards
  • Downloadable software
  • Some personal care and health items

A receipt or proof of purchase is required for all returns.

Do not return purchases directly to the manufacturer.

Partial refunds might be available under these conditions:

  • Books showing clear signs of wear and use
  • Opened media (CDs, DVDs, etc.)
  • Items not in original condition, damaged, or with missing parts due to reasons beyond our control
  • Items returned more than 30 days after delivery

Refunds

Once we receive and inspect your returned item, we’ll confirm receipt via email and notify you about your refund status. If approved, we’ll issue a refund to your original payment method within a few days.

Late or Missing Refunds

  • Double-check your bank account.
  • Contact your credit card issuer for any updates on your refund.
  • Reach out to your bank to understand their processing times.

If you’ve followed these steps and still haven’t received your refund, email us at [email protected].

Sale Items

Only regularly priced items can be refunded. Sale items are non-refundable.

Exchanges

Exchanges are offered for defective or damaged products only. Contact us via email at [email protected], and send your item to 14 Dorset Grove, Truganina, VIC 3029, Australia.

If the item was a gift and shipped directly to you, you’ll receive a gift credit for the return value. Once the returned item is received, a gift certificate will be mailed to you.

If the gift giver shipped it to themselves first, they’ll receive the refund.

Shipping Returns

Return items to 14 Dorset Grove, Truganina, VIC 3029, Australia.

  • Shipping costs are non-refundable and should be covered by the customer.
  • If a refund is issued, return shipping costs will be deducted from it.
  • Exchange times may vary based on your location.

For valuable items, consider using a trackable shipping service or buying insurance, as we cannot guarantee receipt of your returned item.

Need Assistance?

For questions about refunds and returns, reach out to us at [email protected].